6.2 Highlight Bill Exceptions

Reference: Manage Payment Arrangement Charges Process Model - Page 3 for the associated business process diagram.

Group:

•	Bill Completion

•	Batch Billing

Actor/Role: CC&B

Description: If a Bill cannot be completed, CC&B creates a Bill in “error” status with a message that is analyzed by a CSR or Authorized User. Typically errors are caused by missing or incomplete data.

Process Names

•

BILLING